UK DESIGN CENTRE PRIVACY POLICY

1. INTRODUCTION

Welcome to UK Design Centre. Your privacy is important to us. This Privacy Policy explains how UK Design Centre Limited (“UK Design Centre,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal data when you use our services—including our website, booking systems, membership portal, event management tools, and related digital services.

This Policy also explains your rights and how you can exercise them under applicable laws (such as the UK GDPR, EU GDPR, and other regional regulations).

2. WHO THIS POLICY APPLIES TO

Clients & Members: Businesses, organisations, and individuals that subscribe to or use our services.
End Users: Individuals interacting with our digital platforms (e.g., booking events, accessing membership benefits).
Visitors: Individuals browsing our website or attending our physical venues.
Partners & Suppliers: Entities we collaborate with to deliver services.

3. WHAT DATA WE COLLECT

a. Account & Membership Data

Name, email, phone number
Business or residential address and billing details
Login credentials and access roles

b. Event & Transaction Data

Bookings, registrations, and attendance details
Payment status and method (not full card details)
Preferences and participation history

c. Device & Usage Data

IP address, browser type, and device ID
Operating system and app version (if applicable)
Session logs and usage behaviour

d. Location Data

Venue details for events or bookings
Optional geolocation from devices (if enabled)

e. Support & Communications

Emails, enquiries, and support tickets
Feedback, surveys, or consultation responses

4. HOW WE USE YOUR DATA

We process personal data to:

Provide and manage UK Design Centre services
Authenticate users and secure accounts
Process bookings, memberships, and transactions
Personalise features and improve our platforms
Deliver customer support and respond to enquiries
Monitor system performance and detect misuse
Comply with legal and regulatory requirements

We may also generate aggregated or anonymised data for insights, service improvement, and reporting.

5. LEGAL BASIS FOR PROCESSING (UK/EU CUSTOMERS)

Contractual necessity: To deliver the services you’ve requested.
Legitimate interests: To enhance services, safeguard security, and support organisational growth.
Consent: For optional activities (e.g., newsletters, marketing communications).
Legal obligation: To comply with applicable laws and respond to lawful requests.

6. COOKIES & TRACKING

We use cookies and similar technologies to:

Authenticate sessions
Analyse usage patterns
Remember preferences

You can manage cookies through your browser settings. For more details, please see our Cookie Policy (link provided when available).

7. WHO WE SHARE DATA WITH

We only share data with:

Authorised service providers (e.g., IT hosting, payment processors)
Event partners, where necessary for participation or registration
Sub-processors listed in our Data Processing Agreements
Regulators, courts, or authorities, if legally required
Affiliates and trusted business partners, where lawful and necessary

We do not sell or rent your personal data.

8. INTERNATIONAL DATA TRANSFERS

If personal data is transferred outside the UK/EEA, we apply safeguards such as:

Standard Contractual Clauses (SCCs)
UK Addendum to SCCs
Adequacy decisions (where recognised)

9. DATA RETENTION

We retain data:

As long as necessary to provide services
As required by law (e.g., financial reporting obligations)
Until you request deletion (where lawful and feasible)

10. YOUR RIGHTS

Depending on your location, you may have rights to:

Access – Ask what personal data we hold about you.
Correction – Request updates to inaccurate information.
Erasure – Ask us to delete your data, subject to lawful requirements.
Data Portability – Receive your data in a structured format.
Restriction – Limit processing in certain cases.
Objection – Withdraw consent or object to processing.

To exercise your rights, contact: privacy@ukdesigncentre.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

11. SECURITY MEASURES

We protect your data with:

Encryption (in transit and at rest)
Role-based access controls
Regular audits and penetration testing
Secure development practices
Confidentiality agreements for all staff and contractors

12. CHILDREN’S PRIVACY

UK Design Centre does not knowingly collect data from individuals under the age of 16. If you believe we have done so, please contact us immediately.

13. THIRD-PARTY LINKS

Our platforms may link to third-party services (e.g., event ticketing, payment gateways). We are not responsible for their practices. Please review their privacy policies separately.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. If changes are significant, we will provide at least 30 days’ notice by email or platform notification. Continued use of our services after this period indicates acceptance of the updated policy.

15. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Data Protection Officer (DPO)
UK Design Centre Limited
📧 Email: privacy@ukdesigncentre.com